Here are organizations where you can seek help for problems with Medicaid Managed Long Term Care (MLTC) plans, Medicaid Advantage Plus (MAP) plans, and Mainstream plans.
Also see these KNOW YOUR RIGHTS Fact Sheets about MLTC and related topics
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STATEWIDE |
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ICAN – Independent Consumer Assistance Network – |
(844) 614-8800 |
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New York City |
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CSS – Community Health Advocates |
(888) 614-5500 |
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New York Legal Assistance Group (NYLAG) |
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(212) 613-5000 |
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(212) 613-7310 (phone intake is only open on Mondays from 10 AM to 2PM) eflrp@nylag.org (email is checked more frequently) |
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QUEENS - JASA/ Queens Legal Services for Elder Justice |
(718) 286-1500 |
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Legal Services NYC (citywide) (M – F -- 10 AM – 4 PM) |
(917) 661-4500 |
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The Legal Aid Society |
(888) 663-6880 |
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OUTSIDE NEW YORK CITY |
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Empire Justice Center
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(800) 724-0490 x 5822 |
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Center for Elder Law & Justice -- Serves 10 counties in western NY: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Niagara, Orleans, Steuben, Wyoming |
(716) 853-3087 |
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Center for Elder Law and Justice and Empire Justice Center recently teamed up to update the Nursing Home Resident Rights Guide (2024)! |
If you live in Western New York, call the Center for Elder Law and Justice at 716-853-3087 and view the Guide here. |
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If you live in the Finger Lakes Region, or outside Western New York, call the Empire Justice Center at 1-800-724-0490 ext. 5822, and view the Guide here. |
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Use www.lawhelpNY.org to find other local legal services. |
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| ICAN – Independent Consumer Assistance Network (ICAN) – Ombudsprogram for MLTC |
(844) 614-8800 |