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Getting Help with Managed Long Term Care

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Posted: 24 Jul, 2022
by Valerie Bogart (New York Legal Assistance Group)
Updated: 29 Aug, 2022
by Valerie Bogart (New York Legal Assistance Group)

Here are organizations where you can seek help for problems with Medicaid Managed Long Term Care and Medicaid Advantage Plus

Also see these KNOW YOUR RIGHTS Fact Sheets about MLTC and related topics 


ICAN – Independent Consumer Assistance Network – 
Ombudsprogram for MLTC

(844) 614-8800  
TTY:  711 


New York City

CSS – Community Health Advocates                                            

(888) 614-5500

New York Legal Assistance Group (NYLAG)

  • NYLAG General Intake

(212) 613-5000        

  • NYLAG Evelyn Frank Legal Resources Prog. (Mon. 10 AM - 2 PM)       

(212) 613-7310              eflrp@nylag.org

QUEENS - JASA/ Queens Legal Services for Elder Justice

(718) 286-1500

Legal Services NYC (citywide) (M – F -- 10 AM – 4 PM) 

(917) 661-4500

The Legal Aid Society                                                    

(888) 663-6880


Empire Justice Center                     



(800) 724-0490 x 5822

Center for Elder Law & Justice  --  Serves 10 counties in western NY:  Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Niagara, Orleans, Steuben, Wyoming

(716) 853-3087

Use www.lawhelpNY.org to find other local legal services

ICAN – Independent Consumer Assistance Network – 
Ombudsprogram for MLTC

(844) 614-8800  
TTY:  711 


Also read
item Medicaid Consumer Directed Personal Assistance Program (CDPAP) in New York State
item Transition Rights in Managed Care Plans - Rights of New Enrollees to Continue Receiving Services
item Managed Long Term Care
item Appeals & Grievances in Managed Long Term Care - "Exhaustion" of Plan Appeal Required since 2018
item KNOW YOUR RIGHTS: Managed Long Term Care - Fact Sheets, Live and Recorded Webinars
item Medicaid Advantage Plus "MAP" - New "FIDE" Appeals & Hearing Process began 2020 - Healthfirst Mistake March 2021
item Right to a "Home Hearing" under Varshavsky Case - Special Rights in Fair Hearings Seeking Increases in Medicaid Home Care
item Transition Rights after Enrolling in or Switching MLTC plans - 2022 Changes
item Requesting a New or Increased Service from a Medicaid Managed Care or MLTC

Also listed in
folder Medicaid -> Getting Started
folder Medicaid -> Home Care
folder Medicaid -> Applying For and Keeping Medicaid

External links
http://health.wnylc.com/health/client/images/icons/article_out.svg https://www.lawhelpny.org/

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Medicaid Advantage Plus "MAP" - New "FIDE" Appeals & Hearing...       Grievance and Appeal Contacts for Managed Long Term Care Plans

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