Since May 2013 the NYC Medicaid Office has been located at 785 Atlantic Ave., Brooklyn, NY 11238. The Reception Unit is on the main floor of 785 Atlantic Ave.Brooklyn NY 11238.
The table of contacts below is compiled from these Alerts issued by HRA:
See HRA Fax/E-mail Submissions to HRA MAP and HCSP Program 8/30/2021
See 2021-07-22 NYC Medicaid Alert New Home Care Services Program (HCSP) Inquiry Email Address - Inquiries related to HCSP Medicaid case transactions (including demographic changes, address updates, pooled trust reviews, county-to-county transfer requests, Medicare Savings Program (MSP) and coverage updates) may be sent via email to hcspinquiries@hra.nyc.gov. This email is NOT for submitting applications or documents related to an application. Encrypted email and information required.
See 2021-07-21 NYC Medicaid Alert: MAP Undercare Division - Case action update requests (including demographic changes, change of address, transfer from county-to-county requests and coverage updates) may be sent via email to undercareproviderrelations@hra.nyc.gov. Encrypted email with signed MAP 751k form required. This email is NOT for new applications.
Visit our article on Medicaid Alerts.
MICSA Unit | Liaison Name/ Purpose | New Contact Info | |
Medicaid Departments -- NOT Home Care (for home care see below) | |||
NYC HRA Medicaid Helpline |
1-888-692-6116 Medicaid info https://www.nyc.gov/site/hra/help/health-assistance.page |
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Undercare Processing Division |
Case action update requests Case or Budgeting Changes |
undercareproviderrelations@hra.nyc.gov - use encrypted mail or password-protected attachment. or Fax 1-917-639-0837. See this May 2020 Medicaid Alert MAP 751W (close case, add or remove someone from case, report death, request budgeting changes including pooled trust, evaluate for MSP eligibility, report change in immigration status, add or remove Third Party Health Insurance) See NYC Medicaid Alert: MAP Undercare Division - 9/8/21 Alert |
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Applications |
E-FAX applications to 917-639-0732 (For general public who are not authorized submitters - NOT Immediate Need applications
Authorized Submitters (C-REPs) ONLY can fax appications to 917-639-0731 Immediate Need - see below. |
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Managed Care Client Services |
212-273-0062 (phone) |
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Recipient Restriction Unit |
929-221-0859/60 (phone) |
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Eligibility Information Services |
929-221-0865 (phone) e-Fax (718) 636-7847 If down use instead |
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Medicaid Fair Hearings | Rivera Unit (Request Evidence Packets) | MAIL: HRA Fair Hearings - Rivera Unit
111 Livingston Street, Brooklyn, New York 11201 FAX: 718-722-7565 |
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Medicaid Transportation | 929-221-0840/41 (phone) | ||
Medicaid Assistance Program (MAP) Third Party Health Insurance (TPI) Unit |
917-639-0675 (e-fax) |
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Medicaid Reimbursement | Evadne Duff (Homecare) |
929-221-0845 (phone non-home care) 917-639-0674 E-FAX (both home care and medical) E-mail::micsa.fiscal@hra.nyc.gov (both home care and medical) |
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Renewals - Office of Mail Renewal | e-Fax 1-888-692-6116 | ||
Surplus Unit |
Maria Rivera Graciela Mathews Angel Phifer-Brown (Fax Unit) |
929-221-0833 (phone) 929-221-0838 (phone) 929-221-0835 (phone) 917-639-0645 (fax - submit bills to meet spend-down ) |
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Pooled Trusts (not with home care) |
(929) 221-0868 /69 Fax (718) 636-7847 TEMPORARILY INOPERABLE as of 4/25/23 - use instead For info on status of trust for client not receiving MLTC or immediate need - |
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E-MAIL: mipp@hra.nyc.gov (see article - not for people in MSP program) | |||
Replace Medicaid Card | Replace a lost, stolen, or damaged Medicaid card. (this link can be found here
Electronic Benefit Transfer (EBT) Card Assistance for Clients - scroll down to
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NURSING HOME ELIGIBILITY DEPT. NHED | |||
Nursing Home Eligibility Dept. (NHED) |
Provider Relations |
TEL 718-557-1368 E-FAX (917) 639-0687 For inquiries: nhedproviderrelations@hra.nyc.gov |
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NHED Applications | E-Fax (917) 639-0735 | ||
NHED Renewals | E-Fax 917-639-0643 | ||
NHED Deferrals | E-Fax 917-639-0679 | ||
Conversions & Undercare changes |
E-Fax 917-639-0736 |
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Discharge | E-FAX 917-639-0687 | ||
Home Care Services Program (HCSP) - 785 Atlantic Ave., 7th floor | |||
Deputy Comm'r. Home Care | Randa Henry-Jenkins |
(929) 221-0848 |
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HCSP Central Intake |
(929) 221-8851 or (929) 221-8889 FAX 718-636-7784/7780 email HCRequests@hra.nyc.gov 785 Atlantic Ave., 7th fl, Brooklyn, NY 11238
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HCSP Centralized Medicaid Eligibility Unit | General Number |
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Charrise Andrews, Director | (929) 221-3257 andrewsc@dss.nyc.gov
(929) 221-3224 (Deputy Director Cynthia Robinson) Inquire about case status - hcspinquiries@hra.nyc.gov (encrypted email) |
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Immediate Need Unit |
Philomena Offurum or Alla Alex |
TEL (929) 221-2501 or (212) 274-5035 e-FAX (917) 639-0665 offurump@hra.nyc.gov or alexa@hra.nyc.gov e-mail applications HCRequests@hra.nyc.gov |
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Pooled Trusts for Home Care Cases | Yvette Poole-Brooks |
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HCSP MLTC Provider Relations Unit |
TEL (929) 221-2427 FAX (718) 636-7848 MLTC plans - mltcproviderrelations@hra.nyc.gov Assisted Living Programs alpproviderrelations@hra.nyc.gov |
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CASA offices | See list at https://www.nyc.gov/site/hra/locations/casa-locations.page | ||
Contact HCSP about pending Medicaid case transactions (demographic changes, address updates, pooled trust reviews, county-to-county transfer requests, Medicare Savings Program (MSP) and coverage updates - not for submitting applications |
hcspinquiries@hra.nyc.gov - use encrypted mail or password-protected attachment. MAP 751W (close case, add or remove someone from case, report death, request budgeting changes including pooled trust, evaluate for MSP eligibility, report change in immigration status, add or remove Third Party Health Insurance) |